We’ve put together a list of frequently asked questions to help you when you’re shopping with us. If you can’t locate the information you need, please feel free to reach out to us via e-mail. We’re always available to assist you!

The Muuvr Marketplace is a space within the Muuvr world, that offers users a curated selection of gear and accessories that can be purchased with Muuvs.

Currently, the Muuvr Marketplace is located on the Muuvr website. Products can be viewed on the app, but transactions occur on the website.

A selection of products from our brand partners such as event entries, equipment and magazines and Muuvr exclusive products, like raffle tickets to win prizes and collectibles for the Muuvr app.

Some products are exclusive to Muuvr. What is exclusive is the ability to buy these products with Muuvs.

Easily, just the same as you would on a normal website, but this time, when you log in you do so using the Muuvr App. Once you do this, your Muuvs balance will show, and you can choose to pay in just Muuvs, just your native currency or a combination of the two.

You can use your Muuvs, normal money, or a combination of both. We also accept all major credit cards.

We use Stripe as our payment gateway provider. All of your information is treated securely.

Yes, you are covered by the normal distance selling regulations for traditional items. Raffles and some virtual items are not returnable.

Yes, all shipping fees are listed in the checkout.

You will get email updates on your orders as they progress through the Muuvr system.

Muuvs are a virtual currency you earn in the Muuvr app from your activities. You can spend Muuvs at the checkout.

Right now, you will not earn Muuvs in the Marketplace when you spend money. This will change soon.

Please contact matt.holden@muuvr.io for the UK and Europe and jan.vanberkel@muuvr.io for Switzerland and Germany.

Please contact support@muuvr.io to report any issues.